Eleven questions, and the sum of what the operation gives back each month.

Everything on the right comes from here. Nothing is assumed about the size of your hotel.

1. Active rooms•rooms
2. Average nightly rate•$
3. Average occupancy•%
4. Extra spend per stay•per stay
5. No-show and late cancellation•%

1. How the rate changes today

   Fixed all yearBy seasonBy occupancy and demand
2. How a booking is confirmed

   By handPartly by handAutomatically
3. How channels are updated

   By hand on each extranetThrough a channel managerI do not sell on OTAs
4. Messages to the guest

   Written each timeTemplate copied by handAutomatic by stage
5. Housekeeping

   Paper or WhatsAppSpreadsheetIn the system
6. Extras go to the room account

   NoSometimesAlways